This document is not to be filed; it is concluded exclusively in electronic form; it is not considered a written contract; it is written in Hungarian; it does not constitute a code of conduct. For questions regarding the operation of the website and the ordering process, please contact us using the contact details provided.

1. Provider's details

Company name: Empátia Sztori Nonprofit Kft.
Address: 6100 Kiskunfélegyháza, Mártírok útja 1. D. lház. 1. em. 22. ajtó
Company registration number: 03-09-135630
Name of the registration authority: Kecskemét District Court Register Office
Tax number: 27513017-2-03
Contact: vegansummit@prove.hu
Website: https://www.vegansummit.hu/

2. Basic provisions

2.1.

This GTC applies to the Vegan Summit Event (hereinafter: „Event”) to be held on November 22, 2025 organized by the Service Provider, to the online ticket sales for the Event, and to the related legal relationships.

2.2.

For matters not regulated in this GTC, the Hungarian law, with particular reference to the Act of 2013 on the Civil Code (Ptk.), the Act of 2001 on Electronic Commercial Services (Elkertv.), and the provisions of Government Decree 45/2014 (II. 26.) shall apply.

2.3.

If the user opens the Website operated by the Service Provider or reads the content of the Website in any way – even if they are not a registered user of the site – they acknowledge that they accept the terms and conditions as binding on them. If the user does not accept the terms and conditions, they are not entitled to use the website. The contract between the User and the Service Provider regarding the Event is created upon acceptance of the Terms and Conditions on the Website. Any person who uses the Website or participates in the Event or enters into a contract with the Service Provider is considered a User.

2.4.

The Provider reserves all rights with respect to the website, any of its details and the content displayed thereon, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the content displayed on the website or any part thereof without the written consent of the Provider.

2.5. Temporal scope of the GTC

This GTC shall be effective as of September 23, 2025 and shall remain in effect until its withdrawal. The Provider is entitled to unilaterally amend this GTC, which amendments shall be published on the Website, partially sent in an e-mail message to those Users who accepted the GTC upon ticket purchase. If the User does not object to the amendment within 15 days, the parties shall consider this as the User agreeing to the amended GTC. In case of objection made within the deadline, the User shall be entitled to withdraw from the GTC and the participation in the Event; in that case, the User shall not be allowed to participate in the Event, the ticket shall be invalidated, but the Conference fee shall be refunded to the User.

3. Registration and ticket purchase

3.1.

Registration for the event is done online through ticket purchase, https://www.vegansummit.hu/ through the website.

3.2.

When purchasing tickets, the User is required to provide their own real data. The Service Provider is not liable for any damages resulting from incorrectly entered data.

3.3.

The ticket price can be settled by online bank card or advance payment. After the payment is successful, the ticket will be sent to you electronically.

3.4.

By purchasing/registering on the website, the user declares that they have read the present GTC and the Data Processing Information provided on the website, and accept its content.

4. Types of claims, transferability

4.1.

Tickets can only be ordered online. The prices displayed for the products are in forints, and do not include the VAT required by law.

4.2.

A https://www.vegansummit.hu/ On the website, the Service Provider details the types of tickets, their names and descriptions.

4.3.

Tickets are transferable; the transfer must be notified to the organizer no later than 2025.11.17 via vegansummit@prove.hu email, providing the new ticket holder’s details (name, email address, phone number). After the above deadline, the User is not entitled to transfer the ticket.

5. Buying process

5.1.

You can start shopping without registering as a user.

5.2.

You can order the event tickets and workshop tickets (which can only be purchased with an entry ticket) by clicking the „Purchase Tickets” button, and then you can modify the number of tickets you want to order on the shopping cart page. Here you will find a detailed list of the selected services, their net price, the quantity to be ordered, and the total purchase price will also be displayed. You can change the number of tickets by typing in the given window or using the plus/minus buttons. After updating the basket, clicking the „Continue to payment” button will take you to the checkout page. Additional tickets can only be purchased with an entry ticket, not separately.

The next step is the mandatory entry of your e-mail address, phone number, billing information, and payment method. On this page you can check the entered data, services, prices, and payment method, along with their costs. To finalize the purchase, you must accept the T&Cs by checking the appropriate checkbox. By clicking the „Order” button, you finalize your order, which will then be delivered to us. If you wish to change the content of your order after it has been submitted (e.g., you have chosen the wrong product or changed the quantity), please let us know via email at the vegansummit@prove.hu address provided. Before finalizing the order, the User has the option to correct any data entry errors directly on the Website. Such errors may include, for example, an incorrectly entered number of units, a wrongly selected service, etc. The user can delete the contents of the basket by clicking the „X” button located before the item, or they can change the quantity using the arrows next to the quantity or by typing in the quantity field (in the number of participants).

5.3.

The customer, when accepting the GTC in the cash register, acknowledges that Empátia Sztori Nonprofit Kft. (6100 Kiskunfélegyháza, Mártírok útja 1. D.) as the data controller http://vegansummit.hu/ The following personal data stored in the user database will be transferred to SimplePay Zrt. (1138 Budapest, Váci út 135-139) as a data processor. The scope of the data transmitted by the data controller is as follows: e-mail address, phone number, billing address data.

5.4.

The nature and purpose of the data processing activities carried out by the data processor are described in the SimplePay Data Management Information, which can be found at the following link: http://simplepay.hu/vasarlo-aff.

5.5.

The purpose of data transmission is to complete the payment transaction, provide customer service assistance to users, confirm transactions, and perform fraud monitoring to protect users.

5.6.

The user selects the payment method:

Online bank card and instant transfer payments through the OTP Simple payment system.

Payment: The user is required to transfer the amount of the ordered tickets to the bank account provided in the confirmation email within 8 working days. After the funds are credited to the Service Provider’s bank account, the user is entitled to attend the event.

5.7.

There are no shipping costs involved during the purchase.

5.8.

The final amount to be paid includes all costs based on the summary of the order and the confirmation letter.

5.9.

After providing the customer’s and participant’s details, as well as choosing the payment method, the user can submit their order by clicking the „Order” button; however, before doing so, they may once again check the entered data and also send a note regarding their order or email other comments regarding the order to the Service Provider.

5.10.

The user receives a confirmation in email after submitting the order. If the confirmation does not arrive to the user within the expected deadline depending on the nature of the service, but no later than 48 hours after the order has been submitted, the user is exempt from the binding offer or contractual obligation. The order and its confirmation shall be considered received by the Service Provider or the user when it becomes accessible to them. The Service Provider excludes its responsibility for the confirmation if the confirmation does not arrive on time due to a user providing a wrong email address during registration or due to the account’s storage space being full and the user is unable to receive a message. If the user has chosen a bank card payment method, in case of a successful bank card payment, they will receive a confirmation immediately to the provided email address. If the User has chosen a bank transfer payment method, they will receive a confirmation of the transaction to their provided email address after the bank transfer is credited to the Provider’s account.

5.11.

The confirmation email sent by the Service Provider confirms the acceptance of the order by the Service Provider. This message contains the provided order details – such as billing information, order ID, date, the services ordered and their price, as well as the total amount to be paid. This message is also legally considered a contract, under which the contract is concluded between the User and the Service Provider. The concluded contract is created electronically between the parties. If the User detects an error in the data contained in the confirmation email, he/she is obliged to immediately report it in the email and provide the correct data.

5.12.

The Provider will send the invoice for the ordered entrance tickets in electronic form to the e-mail address provided by the User. By accepting the GTC, you consent to receiving the electronic invoice to the e-mail address provided by you after payment of the entrance fee. The Provider will send the entrance ticket electronically to the e-mail address provided by the User after payment of the entrance fee. The User is only entitled to participate in the conference if they have paid the entrance fee and present their entrance ticket in paper or electronic form upon entry to the conference. If the User also wishes to participate in a Workshop, they may purchase a separate ticket on the website. Workshops are only available with a valid ticket. The User can purchase Workshop tickets purchased through the Website according to the same process as the purchase of the entrance ticket; the Service Provider will send the Workshop entrance ticket to the User’s provided email address electronically. The Service Provider informs the User that the Workshops can only be visited with a valid conference entrance ticket.

6. Participation in the Event, Terms of Use of the Website

6.1.

Users may not record audio or video of other participants or presenters in the conference area.

6.2.

Taking into account the subject and purpose of the Event, the User expressly acknowledges that no animal-derived food or drink may be brought to the venue of the Event for any purpose whatsoever, including for personal consumption.

6.3.

The purpose of the Event is to create and maintain a peaceful, welcoming atmosphere. To this end, Users are required to refrain from any behavior that violates the order of the Event, the peace of other participants, other personal rights or human dignity, the standard of the Event, and are also required to refrain from offensive or radical comments.

6.4.

The Provider reserves the right to require any User who engages in conduct contrary to the provisions of Article 6.1., 6.2., and 6.3. of these GTC to cease such conduct, and if the User does not comply, to exclude them from the Event or oblige them to leave the venue. In this case, the User shall not be entitled to a refund of the conference entrance ticket or any workshop entrance fee that may have been purchased.

6.5. Technical conditions for using the Website

The Website is also optimized for desktop computers and smart devices. To use the Website, a desktop computer or smart device is required that has compatible software and an internet connection, the costs of which are borne by the User.

6.6. Software compatibility

Operating systems required for using the Website:

– On Android devices: Android 8 or higher,
– On iOS (Apple) devices: iOS 13.0 or later,
– Desktop computers: Windows 11.

6.7. Hardware compatibility

To use the Website, you need the following:

– Broadband internet connection,
– RAM: 4 GB or more,
– iOS (Apple) devices, at least iPhone 6s or newer,
– Android devices.

6.8.

The technical security measures employed: The Website uses the HTTPS (secure Hypertext Transfer Protocol) solution, which is a secure version of the HTTP protocol that uses the SSL/TLS protocol for encryption and authentication.

6.9. Interoperability

The Website is only compatible with the database used by the Service Provider; the target software that runs the database is not capable of connecting to or transferring data through other databases or systems.

6.10. Use of the Website

During the use of the Website, the User is entitled to run, operate, display on the screen, and store the Website (to the extent necessary for the secure operation). In addition to the above, the User is not entitled to any further use of the Website, in particular, the User may not grant any further access to, or use of the Website by a third party, nor is the User entitled to modify, rework, or improve the Website, nor to make it publicly available. The Provider does not provide the source code of the Website to the User.

The User agrees that when using the Website, they will not use the Website for any purpose that is prohibited by law or prohibited by these GTC, nor will they use the Website with malicious intent or for any harmful or malicious purpose. In order to provide the service to Users at the highest level, the Service Provider periodically performs maintenance and updates to the Website, which may involve limiting or suspending the service. The Service Provider does not accept any liability for any interruption or suspension of the service and any resulting damage caused by technical or infrastructure issues that are beyond its control (e.g., power outages, etc.), as well as for any damage that occurred during these maintenance and update operations.

7. Exclusion of the right of withdrawal and the right of termination, warranty

7.1.

According to § 29(1) point l) of Government Decree 45/2014 (II. 26), in the case of a contract for a service related to leisure activities, if a performance limit or deadline specified in the contract has been set, the consumer cannot exercise the right of withdrawal or termination.

7.2.

By placing the order, the User declares that, with their prior consent, the Service Provider will begin the performance immediately after payment is received, and acknowledges that upon the commencement of the performance, they lose their right of withdrawal or immediate termination pursuant to Article 20 of Government Regulation 45/2014 (II. 26).

With regard to the digital data content provided on a non-tangible medium (online ticket), given that the business began the performance with the express, prior consent of the consumer, and the consumer, simultaneously with this consent, declared that he/she acknowledges that he/she loses his/her right of withdrawal after the commencement of the performance, the consumer cannot, for this reason, also withdraw from the contract.

7.3 Product liability

Given that the service does not apply to a tangible item (product), there is no product liability regarding the service under this GTC.

7.4. Warranty

The Service Provider is not subject to any warranty obligations regarding the Service.

7.5. Liability for defects

In the event of the Service Provider’s failure to perform its obligations, the User may assert a warranty claim against the Service Provider. The User may, at their discretion, pursue the following warranty claims:

You may request rectification or replacement, unless the fulfillment of one of these chosen remedies would be impossible or would involve disproportionate additional costs compared to the Service Provider’s other requirement. If the rectification or replacement has not been requested by the User, or if the User has not been able to request it, you may request a proportionate refund of the cost of the goods or – as a last resort – terminate the contract. The User may also choose to transfer their right to choose a replacement product to another, but you are obliged to bear the costs of the transfer, unless it was justified or the Service Provider gave you a reason for it.

The User is obliged to notify the Service Provider of any of the service contact details specified in these GTC within two months of the discovery of the error, without delay and no later than two months after the discovery of the error.

Beyond the two-year limitation period from the date of performance of the contract, the User can no longer exercise their statutory warranty rights.

Within one year of the performance, the only requirement for asserting the warranty claim is the notification of the defect and the proof of its existence. After one year has passed from the performance, the User is obliged to prove that the defect recognized by them existed even at the time of the performance.

The Service Provider assumes no responsibility for any indirect or direct damages resulting from the use of the Website or participation in the Event, excluding the provisions of Article 6:526 of the Civil Code.

The Provider assumes no responsibility for the continuous, error-free operation of the Website or for its protection against viruses and other harmful elements.

The Service Provider’s maximum liability for damages shall be limited to the amount of the ticket(s) purchased by the User.

At the Event, the User (Participant) is responsible for taking care of their personal belongings and valuables. The Provider is not liable for the loss of any personal belongings or property or for its misappropriation by a third party.

If the User samples any food at the Event, they/the Participant shall be responsible for ensuring that they request appropriate information from the exhibitor or presenter regarding the composition of each food item regarding any allergens. Failure to exercise due diligence is the responsibility of the User.

8. Organization and modification of the event

8.1.

The Organizer reserves the right to change the program, speakers, venue, or postpone the event. The User acknowledges that the Organizer is not entitled to a refund, cancellation, or termination in the event of a change to the speakers or program. If the event is postponed, participants will receive official notification about it via their provided email address. The purchased tickets will automatically be valid for the event held at a later date. If participants notify the Organizer within 5 days of receiving the notification of the request for a ticket exchange, the purchase price will be refunded to them. If the request for a refund arrives more than 5 days after the date of the event, the Organizer is not obligated to refund the purchase price; in this case, the participant cannot exercise the right of withdrawal. The transferability of tickets is not affected by the postponement of the event.

8.2.

Sound and video recordings may be made at the event, in which the participant’s face may also be included. The participant accepts the use of their face for promotional purposes upon registration.

9. Procedure for handling complaints

9.1.

The goal of our website is to fulfill all orders with appropriate quality and to the complete satisfaction of the customer. If a User nevertheless has any complaints regarding the contract or its execution, they may submit their complaint via e vegansummit@prove.hu -mail.

9.2.

The User may submit their consumer complaints regarding the Service or the Provider’s activities or omissions to the contact details specified in point 1. The Provider will process the complaint with a unique identification number.

The Service Provider will immediately examine the verbal complaint and, if necessary, remedy it. If the User does not agree with the handling of the complaint or immediate examination of the complaint is not possible, the Service Provider will immediately record the complaint and its related position and will send a copy of the record to the User simultaneously with its substantive response.

The minutes taken of the complaint contain:

– the name of the User, their address,
– the place, time and manner of submitting the complaint,
– a detailed description of the complaint, a list of the documents, documents and other evidence presented by the User,
– the Service Provider’s statement regarding its position on the complaint, if immediate investigation of the complaint is possible,
– the signature of the person recording the minutes,
– the place and time of recording the minutes, and
– the unique identification number of the complaint.

The Service Provider shall keep the minutes of the complaint and a copy of the response for three years and shall present them to the supervisory authorities upon request.

The Service Provider is required, if the legal act applicable directly by the European Union does not provide otherwise, to respond in writing within thirty days of receipt of the written complaint and to take action in a materially justifiable manner regarding its notification. A shorter deadline may be established by statute or a longer deadline by law. The Service Provider shall justify its position of rejecting the complaint.

9.3.

The enterprise may refrain from investigating a complaint that is identical in content to the previously satisfactorily answered complaint, a repeated complaint by the same consumer that does not contain new information, and a consumer complaint made by an unidentified person.

9.4.

Under the CLV. Act of 1997 on consumer protection, in the case of a consumer dispute, the consumer has the right to appeal to the conciliation body competent in accordance with their jurisdiction. For more information about the procedures of the conciliation bodies, please visit the website www.bekeltetes.hu. The competent conciliation body based in the registered office of the Service Provider is: Conciliation Body of Csongrád-Csanád County; Address: 8-12 Párizsi krt., Szeged; Telephone: 0662/549-392; E-mail: bekelteto.testulet@cskik.hu, https://www.bekeltetes-csongrad.hu/

9.5. Online dispute resolution platform

The European Commission has created a website where consumers can register, enabling them to resolve their online shopping-related legal disputes through a filled-out application, thus avoiding court proceedings. This allows consumers to enforce their rights without being hindered by factors such as distance.

9.6.

If you wish to file a complaint regarding a product or service purchased online, and do not necessarily want to go to court, you can use the online dispute resolution tool. On the portal, you and the trader with whom you have a dispute can jointly select the dispute resolution body you wish to entrust with handling the complaint.

9.7.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

9.8.

The conciliatory body has the power to resolve consumer disputes outside of court proceedings. The task of the conciliatory body is to attempt to reach an agreement between the parties to resolve the consumer dispute; in the event of failure to reach an agreement, it will decide the case in order to ensure the simple, quick, efficient and cost-effective enforcement of consumer rights.

9.9.

The conciliatory body, at the request of the consumer or the Service Provider, provides advice regarding the rights of the consumer and the obligations imposed on the consumer.

9.10.

In the case of a cross-border consumer dispute related to an online sales or online service contract, the procedure is exclusively handled by the conciliatory body operating alongside the Commercial and Industrial Chamber of the Capital.

9.11.

The service provider is subject to a duty of cooperation in the conciliatory body proceedings. Within this framework, they are required to send their response to the conciliatory body and to ensure the participation of the person authorized to reach an agreement at the hearing. If the business’s headquarters or place of business is not registered in the county of the chamber operating the locally competent conciliatory body, the business’s duty of cooperation extends to offering the consumer the option of entering into a written agreement corresponding to the consumer’s claim.

9.12.

The conciliatory body has the power to resolve consumer disputes outside of court proceedings. The task of the conciliatory body is to attempt to reach an agreement between the parties to resolve the consumer dispute; in the event of failure to reach an agreement, it will decide the case in order to ensure the simple, quick, efficient and cost-effective enforcement of consumer rights.

9.13.

The conciliatory body, at the request of the consumer or the Service Provider, provides advice regarding the rights of the consumer and the obligations imposed on the consumer.

9.14.

In the case of a cross-border consumer dispute related to an online sales or online service contract, the procedure is exclusively handled by the conciliatory body operating alongside the Commercial and Industrial Chamber of the Capital.

9.15.

The service provider is subject to a duty of cooperation in the conciliatory body proceedings. Under this obligation, they are required to send their response to the conciliatory body and ensure the participation of the person authorized to reach an agreement at the hearing. If the business’s headquarters or premises are not registered in the county of the chamber operating the regionally competent conciliatory body, the business’s cooperation obligation is proportional to the consumer’s claim.

9.16. Consumer protection complaint

If the User’s complaint is rejected in whole or in part, or if the deadline set above for investigating the complaint has not been met, the User may contact the district office with jurisdiction in the area. The prerequisite for initiating the consumer protection authority’s proceedings is that the User directly attempts to resolve the dispute with the Service Provider. As a consumer protection authority, government agencies are involved.

The consumer protection authority does not have jurisdiction over disputes related to the formation, validity, legal effects and termination of a contract concluded between the consumer and the entrepreneur, as well as the determination of breach of contract and its consequences, which typically relate to the fulfillment of mandatory warranty, guarantee or compensation obligations. To resolve such individual consumer disputes, the User may turn to the court or initiate the proceedings of a conciliation body.

The User can obtain more detailed information about the consumer protection complaint and the contact details of the consumer protection authorities on the following website: www.fogyasztovedelem.kormany.hu

9.17. Legal path

The User may also enforce their claims against the Service Provider through the courts. The Hungarian courts have exclusive jurisdiction over disputes related to the Services under this GTC, unless a law provides for the exclusive jurisdiction of the courts of another state with respect to the Consumer.

10. Copyrights

10.1.

The Service Provider reserves all copyrights related to the https://www.vegansummit.hu/ website for its own use. Since https://www.vegansummit.hu/ the website is considered a work of copyright, the content displayed there or any part thereof may not be downloaded (reproduced), redistributed to the public, used in any other way, electronically stored, processed, or sold without the written consent of the Service Provider.

10.2.

Any material from the https://www.vegansummit.hu/ website and its database may only be downloaded with written consent, and only with a link to the specific website.

10.3.

The Provider reserves all rights to all elements of its service, to the domain names, to the secondary domain names created with them, as well as to the internet advertising interfaces.

10.4.

It is prohibited to adapt or reverse engineer the content of the https://www.vegansummit.hu/ website or certain parts thereof; to create user IDs and passwords in an unfair manner; to use any application that can modify or index the website or any part of it.

10.5.

The https://www.vegansummit.hu/ name enjoys copyright protection; its use, with the exception of a reference, is possible only with the written consent of the Provider.

10.6.

The user acknowledges that the use without permission entails legal proceedings and a liability for damages. In the event of copyright infringement, the Service Provider will apply notarial certification, the amount of which will also be imposed on the user who committed the infringement.

11. Data management

Data processing related to ticket purchases takes place in accordance with the Data Processing Notice, which can be accessed at: https://www.vegansummit.hu/adatkezelesi-tajekoztato/

12. Duration and termination of the contract

The contract concluded between the Parties is for a fixed term. In the event of the event being held as planned, this contract will terminate on the day following the event, on November 23, 2025. If the event is postponed, this contract will terminate on the day following the actual holding of the event. Given the contract’s fixed term, the contract created by this GTC cannot be terminated by ordinary notice.

13. Force majeure

Neither party shall be liable for any delay or failure to perform the obligations set forth in the contract that is caused by an unavoidable event outside the parties’ control. Such circumstances are deemed to include, but are not limited to: natural disaster, fire, flood, government decree, state of emergency, riot, civil war, war, strike or similar labor stoppage, server attack, hacker attacks, unauthorized access, etc.

If, due to a case of force majeure, the postponement of the Event exceeds six months, either Party is entitled to terminate the Agreement with immediate effect.

Events of force majeure do not constitute a reason for exemption from the balance of the paid Services, and the User is not entitled to compensation in this regard.

14. Full text clause

This GTC, together with the Agreement concluded between the Parties, contains all the terms of the contractual agreement between the Parties; previous agreements not in writing shall be void.

If certain provisions of this GTC or certain parts thereof were invalid or unenforceable, or became invalid or unenforceable, the other parts of the GTC shall remain in effect. In such a case (by way of (additional) interpretation), the relevant regulations that most closely correspond to the economic purpose of the invalid or unenforceable provision shall apply.

Issued: 2025.09.23.